[Hiring] Call Center Representative @GoHealth Urgent Care

Role Description

You’re more valuable than ever – And that’s just how we’ll make you feel.

• Answer calls and transfer calls to correct departments and centers
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide service information
• Enter new patient information and update existing patient information into system
• Route calls to appropriate resource and escalate priority issues as needed
• Follow up customer calls where necessary
• Document all call information according to standard procedures
• All other duties as assigned.

Company Description

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement here .