[Hiring] Call Center Relationship Specialist @Grow Financial Federal Credit Union

Role Description

The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence.

• Cross-sells Credit Union products and services.
• Supports a sales and service environment that is focused on the credit union’s mission, vision and core values.

The shift for this opening is Monday - Friday from 10am - 7pm with rotating Saturday coverage.

Qualifications

• High school diploma required; some college from an accredited college or university is preferred.
• 1-3 years of service experience required, preferably in a call center environment.
• Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Bi-lingual (English and Spanish) required.
• Working knowledge of Windows-based PC products and general office equipment.

Requirements

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English and Spanish.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Benefits

• Remote/Work From Home Available
• Competitive pay starting at $19.25/hr + depending on experience
• Medical/Dental/Vision Insurance
• Employee discount on loans
• Professional Development Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off: 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days: Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K): Grow matches up to 8% for team members.
• Growth Potential: In-house training department dedicated to helping our team members reach their maximum potential.

Work Environment

This role is fully remote, with the option to work from our HQ or retail locations. Qualified candidates must live in the Tampa area and be able to report to Grow HQ in Ybor City for training.

You’ll play a vital role supporting our members, so schedule flexibility between 7 a.m. EST and 7 p.m. EST Monday – Friday and 9 a.m. EST to 1 p.m. EST on Saturdays is required.

*This shift will be from 10am - 7pm EST*