[Hiring] Call Center Patient Service Representative @Lone Star Circle of Care

Role Description

Remote Call Center Patient Service Representatives will begin employment at a starting rate of $15.75 (Non-Bilingual in Spanish) - $16.00 (Bilingual in Spanish) per hour. Upon successful completion of the 90-day introductory period and mastery of all service lines, employees receive a $1.00 per hour increase. This pay progression recognizes employees' successful completion of training, demonstrated proficiency across all service areas, and continued commitment to providing exceptional customer service.

A Day in the Life of a Remote Call Center Patient Service Representative may look like this:

• Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines.
• Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines.
• Assesses patient requests and implied needs, using probing and clarifying questions.
• Assists patients with scheduling, confirmations, cancellations, and rescheduling of appointments.

Qualifications

• High school diploma or GED preferred; additional work experience may be substituted in lieu of education.
• Minimum of one (1) year of customer service experience.
• Excellent computer skills and the ability to learn new computer programs efficiently.

Requirements

• Six (6) months prior medical office or healthcare setting experience (preferred).
• Minimum three (3) months call center experience (preferred).
• Bilingual English/Spanish language and writing skills (preferred).

Benefits

• Pay progression upon successful completion of training and mastery of service lines.

Key Success Factors

• Strong communication skills and a positive, team‑oriented attitude.
• Ability to work independently in a remote setting.
• Comfortable navigating multiple systems during calls.
• Dependable, punctual, and able to meet performance expectations.