[Hiring] Call Center Operator @Professional Management Enterprises

Role Description

The Operator is responsible for managing inbound calls in the queue, ensuring all interactions comply with HIPAA regulations, and following the designated call-handling process based on call type. This role supports efficient call flow and provides timely responses to members and providers.

Key Responsibilities

• Answer and direct incoming calls in a timely and professional manner.
• Help ensure calls are routed to the correct department or representative to maintain smooth daily operations.
• Confirm each caller’s identity using approved verification steps before discussing any information.
• Non-Urgent Requests (More than 48 hours in advance):
  • Record the details and schedule a follow-up.
• Urgent or Same-Day Requests:
  • Transfer the caller immediately to the appropriate support line.
• “Where’s My Ride” Inquiries:
  • Direct the caller to the correct team for real-time ride updates.
• Recurring or Standing Appointments Routing Questions:
  • Forward to the routing department for assistance.
• Documentation & Compliance:
  • Accurately record all call details and outcomes in the system.
  • Maintain confidentiality and follow all privacy and compliance standards at all times.

Qualifications

• Must be able to follow remote work requirements such as be on camera for your full shift and work in a private and HIPAA compliant space free of others.
• Strong communication and active listening skills.
• Ability to follow structured workflows and policies with precision.
• Reliable, high-speed internet connection.
• Quiet, distraction-free workspace suitable for handling calls remotely.
• Previous call center or healthcare-related experience preferred but not required.

Requirements

• Must be able to pass a background check and drug screening.
• Reliable high-speed internet service.

Benefits

• Compensation: $14.50/hour
• Schedule: Mondays - Friday from 8:00 am - 4:30 pm, or 10:00 am - 6:30 pm
• Work Environment: Remote, must reside in the state of Indiana

Company Description

WellTrans is a mission-driven organization committed to providing safe, reliable, and compassionate transportation coordination for members in need. Our team plays a vital role in ensuring members receive timely access to care.