[Hiring] Call Center Liaison @RemX

Role Description

Join our team as a Remote Call Center Liaison (US-Based Only)! In this role, you'll oversee daily call center performance, mentor and support frontline agents.

Interested? Apply now and take the next step in your career!

Position: Remote Call Center Liaison

Start Date: Early September 2026

• Equipment Provided and Shipped directly to your home
• Paid Training Included
• Weekly pay/Full time hours
• Schedule: Must be able to work any 8-hour shift assigned to you Monday-Friday between 8 AM-10 PM EST.

Responsibilities include, but are not limited to:

• Escalate risks early to protect staffing stability
• Demonstrate comfort with escalation management
• Daily monitoring of performance, attendance, participation
• Possibly help identify at-risk agents early and intervene
• If needed, maybe assist with tracking early attrition trends and escalate patterns
• Show confidence discussing daily KPI monitoring
• Track team-wide performance trends
• Collaborate with a team

Qualifications

• MUST HAVE 2+ years of RECENT call center leadership or manager experience (NO EXCEPTIONS)
• Recent experience in leadership with awesome communication and conflict-resolution skills
• Ability to work any shift within 8 AM-9 PM EST/CST, Monday-Friday
• Tech-savvy and comfortable navigating multiple systems
• Reliable high-speed internet and quiet workspace (NO MOBILE HOTSPOTS ALLOWED)

Requirements

• 2+ years of RECENT call center leadership or manager experience (NO EXCEPTIONS)
• Awesome communication and conflict-resolution skills
• Ability to work any shift within 8 AM-9 PM EST/CST, Monday-Friday
• Tech-savvy and comfortable navigating multiple systems
• Reliable high-speed internet and quiet workspace (NO MOBILE HOTSPOTS ALLOWED)

Benefits

• Equipment Provided and Shipped directly to your home
• Paid Training Included
• Weekly pay/Full time hours

Company Description

For urgent consideration, please send your updated resume using the link below.

For Immediate Consideration - Apply Here!