[Hiring] Call Center Lead @Boldyn Networks

Role Description

In the role of Call Center Lead, you are the first point of contact for our customers. They will seek your guidance on how to get connected to the Internet. You will solve customer problems related to Internet connectivity, mobile wireless, and cable. This job is remote and open to anyone living in the United States.

• You take pride in providing truly exceptional customer service experiences.
• You have a positive mental attitude. Troubleshooting technical issues can be tough, and you know how to hang in there till you reach a resolution.
• You’re respectful and treat each customer you interact with empathy and want to help them solve their issue.
• You’ve developed strong communication skills that you use to build rapport and clearly communicate with your customer.
• Strong understanding and aptitude to troubleshoot Internet connectivity issues.
• Previous experience providing phone, chat, and email troubleshooting support.
• Do you know these things already: the difference between a modem and a router, how to turn on a wireless port on a laptop, and how to reset a password on most digital devices.

Qualifications

• You must be available to work weekdays and weekends. We are a 24/7 operation. We bid on shifts.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Benefits

• Hourly Pay: $16-18/hr
• Annual Bonus
• Learning and development opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Company Description

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.