[Hiring] Call Center Healthcare Representative @Gainwell Technologies LLC

Role Description

Join Gainwell as a Call Center Healthcare Representative and play a meaningful role in supporting healthcare programs that serve communities across the country. In this remote, part-time role, you’ll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience. If you thrive in a structured, high-volume environment and take pride in helping others, this opportunity offers purpose-driven work with daytime hours.

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
• Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
• Document customer interactions clearly and accurately in multiple systems during live calls.
• Meet performance expectations including quality standards, service levels, and productivity goals.
• Contribute to a collaborative team environment focused on delivering reliable and responsive support.

Qualifications

• At least two (2) years of customer service experience, ideally in a call center or high-volume environment.
• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
• Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.
• Clear and professional communication skills with the ability to manage challenging conversations calmly.
• Self-motivated and dependable, with the ability to work independently in a remote setting.

Requirements

• Part-time remote position with scheduled hours primarily between 9:00 AM – 3:30 PM CST, Monday through Friday, aligned with business needs.
• Paid 6-week training program at approximately 30 hours per week, designed to prepare you for success.
• Ongoing scheduling based on business needs and call volume, with potential for additional hours when available.
• Minimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspace.

Benefits

• Access to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options.
• The pay range for this position is $30,500.00 - $43,500.00 per year, with base pay varying depending on geographic region, internal equity, job-related knowledge, skills, and experience.
• All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• Variety of leadership and technical development academies to help build your skills and capabilities.