[Hiring] Call Center - FNOL Customer Service Representative @CLAIMS MANAGEMENT RESOURCES INC

Role Description

We’re looking for someone comfortable receiving inbound calls who can positively interact with our customers. As an First Notice of Loss (FNOL) Representative I, we expect you to provide quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our client’s property.

Qualifications

• 6 months to 1-year previous customer service call center experience required
• Experience with Microsoft Teams a plus
• High School Diploma or equivalent

Requirements

• Ability to type a minimum of 55 wpm, error free; a typing test will be required
• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment

Benefits

• Paid time off (PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year)
• CMR pays $50/month towards your internet service cost
• CMR is a 4-year running winner of The Oklahoman Top Workplaces!
• CMR offers a full menu of benefits including a matched 401k