[Hiring] Call Center/ Customer Support Associate @Life Fitness

Role Description

Join Life Fitness’ Customer Service and Support (CSS) Team as a Technical Customer Support Associate reporting to the Customer Support Supervisor. In this role, you will be responsible for:

• Responding to customer contacts via inbound Automatic Call Distributor (ACD) calls and system and internal emails.
• Maintaining contact with National Commercial and Consumer accounts via phone, email, and fax.
• Explaining and administering company policies and procedures pertaining to customer service.
• Communicating effectively with internal customers on the status of requests.
• Assisting customers with part orders and other requests using ORACLE and other software.
• Monitoring Oracle Business Intelligence (OBI) to assess daily open order reports.
• Providing general technical assistance to internal and external customers.
• Using the Operations Manual to diagnose problems and walk customers through solutions.
• Entering service requests to dispatch technicians when needed.

Qualifications

• Minimum 2 years related experience in a customer service and/or call center environment preferred.
• Technical experience in repairs and/or help-desk support in diagnosing repairs of electro-mechanical equipment highly preferred.
• Mechanical aptitude or good understanding of mechanics preferred.
• Familiarity with fitness equipment and parts a plus, but not required.
• Excellent verbal and written communication skills.
• High level of detail orientation.
• Experience with Microsoft Word, Excel, and Oracle preferred.
• Projects a positive, proactive, and very helpful attitude.
• Takes initiative to complete tasks with urgency and accuracy.
• Participates as a team player.
• Able to multi-task successfully and work independently with minimal direct supervision.
• Must be flexible and adapt quickly to change.
• High school diploma or GED required; Bachelor’s degree preferred.

Requirements

• Responds to customers and colleagues in a professional and courteous manner.
• Ability to deal with fast-paced environment with a high volume of contacts on a consistent basis.

Benefits

• 401(k) savings plan with 4% employer match.
• Medical, dental, and vision insurance.
• Parental, medical, and military leaves of absence.
• Paid time off, including 12 paid holidays throughout the calendar year.
• Paid vacation days beginning at 13 days annually.
• Paid sick leave as provided under state and local paid sick leave laws.
• Company paid short-term disability and optional long-term disability.
• Health savings account and health care and dependent care reimbursement accounts.
• Employee and dependent life insurance and supplemental life and AD&D insurance.
• Hospital indemnity, identity protection, and legal services.
• Adoption assistance and tuition assistance.
• Commuter benefits and employee discounts.
• Employee assistance program that includes free counseling sessions.