[Hiring] Call Center Associate I @Brightstar Lottery

Role Description

As a Call Center Associate I, you will support Brightstar Lottery's retailer support operations by providing exceptional customer service, troubleshooting lottery equipment issues, responding to inquiries, and ensuring accurate documentation of customer interactions. You will serve as a key point of contact for lottery retailers while helping deliver timely resolutions and a positive customer experience. This role will be work remotely.

What You'll Do

• Respond to inbound calls from lottery retailers regarding equipment issues, supply requests, and game information
• Coordinate with internal departments to facilitate issue resolution and customer support
• Diagnose terminal and equipment-related concerns and implement appropriate troubleshooting actions
• Escalate complex situations when required to ensure timely and effective resolution
• Utilize internal knowledge resources to provide accurate information and guidance
• Document customer interactions, issues, resolutions, and call details within CRM systems
• Deliver professional and customer-focused service during every interaction
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• Background in customer service, call center operations, or a related support environment preferred
• Competency using computers, business applications, and data entry systems
• Proven verbal and written communication skills with a strong customer service orientation
• Capacity to troubleshoot issues, multitask, and work effectively in a fast-paced environment
• Flexibility to support a 24/7 customer service operation, including weekends and holidays
• Home-office readiness with reliable high-speed internet and a dedicated workspace
• Ability to read, write, and communicate effectively in English is required

What Will Make You Stand Out

• Experience supporting technical products, equipment, or troubleshooting environments
• Familiarity with CRM platforms and customer support systems
• Exposure to gaming, lottery, retail, or regulated industries
• Knowledge of remote customer service best practices
• Track record of successfully managing high call volumes while maintaining quality standards
• Demonstrated ability to de-escalate challenging customer situations

Requirements

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Benefits

• Estimated starting compensation range: $43,680 – $46,800
• 401(k) Savings Plan with Company contributions
• Health, dental, and vision insurance
• Life, accident, and disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance
• Participation in our Employee Referral Bonus Program