[Hiring] Call Center Associate @Conduent State Healthcare, LLC

Role Description

Call Center Customer Service Representative. This is a great opportunity to learn Medicaid benefits, eligibility, and claims analysis to assist Medicaid recipients and healthcare providers.

• Using a computerized system, responds to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches and resolves inquiries, and documents calls.
• Provides clear and concise information regarding eligibility, claim status, and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Acts as an advocate for both Medicaid recipients and providers to ensure their needs are met.

Additional Duties as Assigned:

• Verify documents and images.
• Complete required assigned training.

Qualifications

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.

Requirements

• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Must be eligible to work in the United States.
• Must be able to clear a criminal background check and drug test.
• High-speed internet access and space to work away from noise and distractions.

Benefits

• Full-time employment with benefits.
• Work from home opportunity.
• Standard scheduled hours: 8:30am – 5pm EST Monday through Friday.
• Weekends OFF!
• Substantial Call Center & Customer Service Training.
• Great Work Environment with Career growth.