[Hiring] Call Center Associate @Conduent

Role Description

Call Center Customer Service Representative. This is a great opportunity to learn Medicaid benefits, eligibility, and claims analysis to assist Medicaid recipients and healthcare providers.

• Interested in supporting Medicaid recipients and those Providers who service them?
• Training Class to start early July
• Hourly Rate - $16.50
• Bilingual hourly rate - $17.50
• REMOTE OPPORTUNITY WITH NO WEEKENDS!

What you get:

• Full-time employment with benefits
• Work from home opportunity
• Standard scheduled. 8:30am – 5pm EST Monday through Friday
• Weekends OFF!!
• Substantial Call Center & Customer Service Training
• Great Work Environment with Career growth

People who succeed in this role have:

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.

Responsibilities:

• Using a computerized system, responds to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for both Medicaid recipients and providers to ensure their needs are met.

Additional Duties as Assigned:

• Verify documents and images.
• Complete required assigned training.

Qualifications

• Previous experience with Medicaid, Medicare, or Health Insurance preferred.
• Computer system experience with data entry and database documentation knowledge.
• Call center or professional office experience.
• Knowledge of Medicaid Management Information System (MMIS) is helpful.
• Bilingual: Spanish speaking preferred.

Requirements

• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Must be eligible to work in the United States.
• Must be able to clear a criminal background check and drug test.
• High Speed internet access and space to work away from noise and distractions.

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time