[Hiring] Call Center Analyst I @Horizon Blue Cross Blue Shield of New Jersey

Role Description

Provide real time management support for the call center teams.

Responsibilities

• Monitor, adjust and troubleshoot issues and activities of call centers on a real time basis.
• Identify trends, identify root cause analysis and make recommendations utilizing call center best practices to ensure efficiencies.
• Revise and adjust schedules for call centers based upon planned and historical occurrences.
• Coordinate telephonic changes with Telecom and business management.
• Provide reports to management on the daily, weekly, monthly, quarterly, and yearly findings.
• Perform related tasks as assigned by management.

Qualifications

• High School Diploma/GED required.
• Prefer a minimum of one to two (1-2) years call center experience.
• Prefer strong knowledge of a customer service call center environment.

Knowledge

• Knowledge of Healthcare industry helpful.

Skills and Abilities

• Basic Computer Skills - Microsoft Office.
• Ability to balance multiple priorities.
• Team Player, Strong Analytical, and Interpersonal Skills.

Benefits

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Salary Range

$50,100 - $67,095