[Hiring] Call Center Agent @Adaptive Teams

Role Description

Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track.

Your Mission: Day to Day Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts
• Clearly explain auction details, deadlines, and next steps
• Document call outcomes and tenant responses accurately in the system
• Complete multiple call attempts and follow required follow-ups
• Handle sensitive or escalated conversations with empathy and professionalism
• Stay compliant with timelines, legal requirements, and internal policies
• Flag trends, issues, or concerns to team leads
• Jump in on additional outbound call projects as business needs shift

Qualifications

• Previous call center, customer service or outbound calling experience (preferred)
• Strong verbal communication and active listening skills
• Ability to stay calm in high-stress or sensitive conversations
• Comfortable working independently and managing your time
• Basic computer skills and experience with CRM or call systems
• Sharp attention to detail—especially with documentation

Benefits

• Working completely remote
• Location independence
• Weekend bonus
• Training and ongoing support to set you up for success
• Collaborative, supportive team environment
• A role that builds real-world communication and compliance skills

Company Description

This is a full-time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.