[Hiring] Call Center Agent @D. H. Radomski Inc

Role Description

We are seeking a dedicated individual to join our team in a customer-facing role. This position offers the opportunity to engage with customers, resolve their queries, and provide exceptional service.

• Manage incoming calls and customer inquiries with professionalism.
• Provide accurate information and solutions to customer issues.
• Document and track customer interactions in our database.
• Collaborate with team members to improve service quality.
• Follow up on customer requests and ensure timely resolution.

Qualifications

• Proven experience in a call centre or customer service role.
• Strong communication skills, both verbal and written.
• Ability to handle high-pressure situations with a calm demeanor.
• Proficiency in using computers and customer service software.
• High school diploma or equivalent; further education is a plus.

Requirements

• Experience with CRM systems.
• Multilingual abilities are advantageous.
• Prior experience in a technical support capacity.