[Hiring] Call Center Agent @Velocity Vehicle Group

Role Description

The Call Center Agent serves customers by answering inquiries, determining requirements, fulfilling requests, selling parts and routing telephone calls.

• Answers customer calls
• Provides customers with products and service information
• Determines requirements by working with customers
• Handles customers inquiries
• Sells additional parts and services by recognizing opportunities to up-sell
• Explains new features or information to customers
• Manages and resolves customer complaints
• Research required information using available resources
• Fulfills customer requests
• Completes transactions and process orders
• Routes calls to appropriate resource if needed
• Documents all call information according to standard operating procedures
• Completes call logs

Qualifications

• High school diploma or the equivalent
• Knowledge of supplies, equipment and mechanical parts
• Proficient in relevant computer applications
• Required language proficiency in English and Spanish to effectively communicate with customers
• Experience in call center or customer service environment
• Clerical, word processing and/or office skills
• Excellent customer service skills

Requirements

• Compensation: $22-$33/hour + Sales pay plan

Benefits

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities