[Hiring] Call Center Agent @Avenue Living Residential

Role Description

Be the first point of contact with Prospects & Residents via phone, email, live chat and/or social media.

• Close sales opportunities from inbound calls and emails.
• Resolve resident concerns and seek resolution on inquiries.
• Liaise with the field staff to resolve resident concerns.
• Provide expert advice to Residents on the options Avenue Living Communities has to offer.
• Look for opportunities to overcome objections and/or provide alternative solutions based on Residents’ wants and needs.
• Create a genuine and exciting experience for the Resident by utilizing active listening and strong communication skills.

Qualifications

• Front line customer service experience.
• Strong computer skills with the ability to work within multiple programs and systems at the same time with a high proficiency in Microsoft Office Suite.
• A desire for continuous learning, growth, and career development.
• Strong communication skills with the ability to adapt communication style to meet Resident needs.
• Must be available for full-time work within the hours of operation listed below.
• Call Center/Real Estate experience will be considered an asset.

Requirements

• Remote employees must have their primary residence in: Saskatchewan, Manitoba, or Alberta, Canada.

Benefits

• Competitive compensation package comprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles.
• Employee Referral Program that rewards active employees for successful referrals.
• Employee-centric culture with a generous award and recognition program.
• Discounted monthly rent in Avenue Living Communities’ properties.
• Employee discount and savings program through industry partnerships and Perkopolis.
• Commitment to a strong safe work environment.

Company Description

Avenue Living Residential is Western Canada's fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba.

We believe in bringing people together and building relationships we are proud of every day. Our core values guide our actions, and our people bring our mission to life. We are committed to providing safe and welcoming accommodations while being responsive to our residents’ needs with efficient execution.

Our innovative teams work together to deliver both quality and value to our residents as we pride ourselves in creating communities that are safe and comfortable places to call home.

At Avenue Living Residential, we ensure our team members are provided with a place to develop careers that are challenging and rewarding so everyone can realize their full potential.

We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our team members, they can then extend that Duty of Care to our residents and business partners.

Avenue Living Residential is committed to a green future by enhancing our properties with features such as environmentally friendly water management procedures, improved heating and cooling systems, solar panels, and upgraded air filtration technology.