Builder Communications Agent @Sourcefit
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 3d ago

[Hiring] Builder Communications Agent @Sourcefit

3d ago - Sourcefit is hiring a remote Builder Communications Agent. πŸ’Έ Salary: unspecified πŸ“Location: Philippines

Role Description

We are looking for a Builder Communications Agent with a proactive and customer-focused mindset to join our team. You will play a key role in delivering a smooth experience for our customers by managing the email queue, triaging incoming requests, responding within SLA, and routing inquiries to the appropriate internal teams.

Qualifications

  • Proven experience in customer service and admin support
  • Excellent written English and strong professional communication skills
  • Sharp attention to detail and a high level of accuracy
  • Strong organizational and time management skills: you can juggle a busy queue without dropping the ball
  • Comfortable working within established processes while exercising good judgment
  • Able to distinguish between what to handle directly and what to escalate or hand off
  • A quick learner who can get up to speed on workflows efficiently
  • Experience with SOP creation or process documentation is a strong asset
  • Background in customer service, email support, or administrative coordination is a must
  • Experience working independently in a remote setting

Requirements

  • Monitor and manage the Builder email queue throughout the day
  • Respond to customer emails within established SLAs, professionally and accurately
  • Triage incoming requests and determine the right course of action β€” handle, route, or escalate
  • Route emails to the appropriate internal teams (Support, Account Managers, Implementation Specialists) when needed
  • Keep communications and ticket handling organized and well-documented
  • Make occasional phone calls to customers who would prefer that over email
  • Complete simple, low complexity build tickets accurately and on time
  • Contribute to a smooth, efficient workflow across the Builder team

Nice to Have

  • Experience with Hubspot - Service Hub
  • Experience in Roofing/Construction
Before You Apply
️
remote Be aware of the location restriction for this remote position: Philippines
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Builder Communications Agent @Sourcefit
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 3d ago
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remote Be aware of the location restriction for this remote position: Philippines
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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