[Hiring] Breakdown Coordinator @PS Logistics

Role Description

The Breakdown Coordinator (2nd Shift) will be receiving inbound phone calls while being the liaison to coordinate both scheduled and unscheduled maintenance related issues between our drivers, vendors, and organizational stakeholders. The Breakdown Coordinator (2nd Shift) must be able to deliver outstanding customer service to ensure that our drivers receive the best experience as they engage with our team to address their maintenance needs. This position is ideal for someone that has served as a service writer or has acted as a liaison between the customer and the mechanic. If you are looking for a career that gives you the opportunity to be GREAT at problem solving for our GREAT team, this is the perfect job for you!

• Working in a fast paced remote environment that offers after-hours support to help drivers with breakdown situations
• Execute vendor management program, negotiate pricing for tires, parts and services when needed
• Create repair orders within Dossier
• Work closely with other members of the maintenance department in strategic planning, organizing, and executing plans
• Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel
• Receive and address incoming calls via pre-defined call queues
• Interact with digital communications from in cab devices
• Review and address email messages and take appropriate actions
• Access OEM websites to review action codes from units and take appropriate steps to resolve
• Maintain constant and concise communication with appropriate groups, including vendors, drivers and various operational stakeholders, regarding status of repair decisions and related issues
• Ensure all DOT/FMCSA Regulations are followed to align with company standards
• Must be able to obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs
• Perform other duties as assigned

Qualifications

• A successful Breakdown Coordinator must consistently demonstrate the company’s Mission and Values
• Good oral and written communication skills to effectively interact with customers, drivers, and other team members
• Customer service-oriented and team-oriented with good organizational skills
• Able to effectively manage multiple tasks simultaneously
• Able to work a flexible schedule when needed, including weekends, evenings, and holidays
• High school diploma or equivalent required
• Bachelor’s degree in related field or equivalent experience (Preferred)
• Previous call center, service writer, or mechanical experience (Preferred)
• Experience in the transportation industry (Preferred)
• Proficient with Microsoft Office suite
• Good written and oral communication skills
• Good interpersonal skills
• Good judgment and problem-solving skills
• OEM maintenance certifications

Requirements

• Remote after hours shifts for the Breakdown Coordinator
• Schedule: Monday - Friday 12pm-10pm CST
• Full equipment setup (including a laptop, monitor, softphone software & internet reimbursement for fully remote employees)
• This job is an hourly position with no guarantees for career progression
• PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act
• Qualified individuals with a disability may request reasonable accommodation from the company

Location

Birmingham, AL (Home Office)

Job Titles

Breakdown Coordinator