[Hiring] BPS Operations Processing Associate I @FIS

Role Description

• Identify and address customer inquiries regarding accounts.
• Identify potentially fraudulent activity occurring on accounts.
• Appropriately utilize internal systems and resources to accurately and effectively serve customers.
• Educate customers on policies and procedures as it pertains to chargeback rights for non-fraud disputes and reporting fraudulent activity.
• Accurately document customer conversations in appropriate systems.
• Provide timely escalation of all department and system issues using the established reporting protocols.
• Interact and liaise with various support groups within Global Payments/TSYS in order to resolve cardholder disputes.
• Successfully complete additional skills training as required/requested.

Entry level pay

Must be Bilingual in English and French.

Must be eligible to work full time in Ontario, Canada.

Schedule: 11am-8pm; 12pm-9pm. Weekends Sunday-Thursday

Qualifications

• High School Diploma or Equivalent
• Call center or customer service experience
• Computer/technology basic skills
• Able to maintain customer service standards during high-pressure situations.
• A positive member who loves to learn and share new things.
• A strong communicator with great interpersonal skills.
• A problem analyzer and solver by gathering relevant information systematically.
• Able to work independently and make quick and accurate decisions.
• Someone with strong analytical skills to troubleshoot issues.

Benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow your technical skillset