[Hiring] Biometrics Services Support Representative @First Advantage

Role Description

First Advantage Biometrics is part of the First Advantage family, focusing on the support of end users of the First Advantage Biometrics network (customers, clients, and on-site operators/technicians) who use this network for biometrics collection, primarily fingerprints and identity document verification. This position does not involve any sales, cold calls, or collections duties.

• Handle approximately 35-50 inbound phone calls per day.
• Take concise, accurate notes on customer needs and experiences.
• Recommend appropriate fingerprinting or identity services for caller’s requirements.
• Provide Tier 1 (basic) technical support to users of the First Advantage Biometrics kiosks.
• Use provided tools to submit technical support requests to Tier 2 and 3 technical support groups.

Qualifications

• US Citizens living in the United States.
• Have lived in the United States for at least 3 of the last 5 years.
• Requires a high school diploma or equivalent.
• At least 1-3 years of experience in customer service, preferably phone-based.
• Strong written/verbal communications skills.
• Ability to work remotely, including secure internet connection and a quiet environment. Equipment will be provided.
• Experience using Zendesk, Salesforce, or another CRM tool a plus.
• Prior technical support experience a plus.
• Flexible schedule.

Benefits

• The salary range for this position is approximately $35K-$44K base annually.

Company Description

First Advantage is an HR Tech company that delivers innovative solutions and insights to enable our clients to manage risk and hire the best talent. Headquartered in Atlanta, GA and with a globally distributed workforce spanning 28 locations with 5,500+ employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.