[Hiring] Billing Support Specialist @Subsplash

Role Description

As the Billing Support Specialist you will report to the Senior Billing Manager and support the company’s billing and payment collections functions. You will be responsible for client communication, both through email and phones, as well as collecting and recording payments from clients. You will also complete other clerical tasks to ensure accuracy in reporting and updates across systems. Your contribution to the team will help drive towards excellence in the accounts receivable function.

• Respond to customer inquiries through written and verbal communication
• Work closely with internal teams’ questions and support in troubleshooting in client
• Record client payments within all reporting systems
• Resolve client account discrepancies between systems
• Maintain non-pay processes to collect payment from our non-pay customers
• Invoice and charge clients when appropriate to ensure timely payment
• Generate customer invoices and manage necessary account adjustments
• Other duties as assigned

Qualifications

• 3-5 years of customer service experience
• Excited by problem solving and engaging in critical thinking
• Excellent oral and written communication skills
• Acute attention to detail
• Highly organized and able to prioritize competing tasks
• Friendly and professional towards team members and clients
• Desire to serve faith-based organizations
• Accepts responsibility, accountability and takes pride in their work
• Experience working with accounts receivables is a plus
• Undergraduate degree is a plus

Requirements

• Working hours aligned to PST or MST are required for this role.
• Candidates based in those time zones are strongly preferred, though applicants in other locations who can consistently work within those hours are welcome to apply.

Compensation

• The total compensation for this role will be between $55,000-65,000/yr.

Location

Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that, this role is only available as a 100% remote position if you reside in one of the following states:

• AL
• AR
• AZ
• CO
• FL
• GA
• ID
• IA
• IN
• KS
• KY
• MO
• MI
• MN
• NC
• NM
• OK
• OH
• OR
• SC
• SD
• TN
• TX
• UT
• VA
• WA
• WY

Benefits

• Generous Paid Time Off
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Short and long term disability and life insurance free of charge
• Competitive Compensation
• 401k Matching
• Professional Development
• Top of the Line Equipment
• Referral Program
• Parental Leave
• Family-Friendly Culture
• The chance to work side-by-side with thought leaders in emerging tech