[Hiring] Billing Statement Customer Service Assistant @HRS Talent Solutions

Role Description

A statement that did not arrive may point to a delivery preference, a contact detail or a document that has not yet been issued. In this full-time remote job, you check the approved online account settings, explain available statement-delivery options and record authorized changes. The customer service conversation requires careful office administration because the chosen method may apply to future statements rather than an older one. You do not release documents to an unverified recipient.

• Read assigned statement delivery inquiries.
• Apply the required account verification steps.
• Check eligible delivery options in the online system.
• Update a preference only when authorized.
• Explain the effective date supplied by the system.
• Route billing disputes and access problems appropriately.
• Document the action and any pending follow-up.

Qualifications

• Customer service or office administration experience is helpful.
• Ability to learn the task with training.
• Care with private details and ability to follow specific requests matter more than prior billing specialization.

Requirements

• Check the system's effective date or the employer's approved explanation before replying.
• Apply the verification steps each time a change is requested.
• Record the customer's actual choice and the status that the system confirms.

Benefits

• Compensation: $59,700 - $64,300 per year.
• Full-time remote work.

Company Description

Applying statement or account-record experience may be useful. It is not a prerequisite; the employer will teach document delivery and customer verification.