[Hiring] Billing Records Administration Assistant @HRS Talent Solutions

Role Description

An invoice reference can be easy to confuse when several documents share a month or customer account. This remote job helps a person locate the number of the invoice they mean, using the approved online billing record and recipient checks. The task is office administration with a customer service response, not invoice creation or an explanation of disputed charges. You will match the order or period, identify the current document, and provide only the reference the employer allows you to share.

Remote | Part-time | $27.35 - $29.50 per hour

• Find the document behind the question
• A customer may ask for the invoice from an order placed near the end of a month.
• The issue date may fall in the following month, and a credit note may appear in the same account view.
• Compare the order reference, period, and document type rather than reading out the first number in the search results.
• If the question could refer to two invoices, ask one focused question.
• When the correct document is unavailable or the person lacks authorization to receive its reference, leave a clear note for the billing owner.
• The finished work is a correct, permitted answer or an honest handoff.

• Similar dates, different documents
• An account can have several invoices in a month, and a statement may summarize more than one.
• Ask a focused question when the request does not identify the correct transaction.
• If the customer supplies an order number, compare it to the billing link before replying.
• A revised invoice may have a different reference than the original.
• Use the employer's current-document rules and note an uncertainty for billing rather than guessing.
• If the person also requests a copy, treat document delivery as a separate authorized step.
• A number alone may be safe to share only after verification, depending on the company's process.
• Keep a case note of which record you checked and what you provided.
• A concise, accurate reply can save the customer time without turning this role into a billing dispute desk.

• You may handle:
• Read assigned online questions about invoice references.
• Match the request to the correct account and period.
• Distinguish invoices from statements and credit documents.
• Check the current version before sharing a number.
• Follow the employer's recipient verification process.
• Route charges and document revisions to billing specialists.
• Record the reference and response in the correct case.

Billing or records experience can help, but a beginner can learn the billing system and verification rules. Attention to numbers and dates is important. You should be willing to ask rather than send a plausible reference from the wrong invoice.

The work may also involve an invoice that was voided and replaced. Check the current approved document before providing its number. If an older reference has already been shared with the customer, note the correction for billing so the person receives a clear explanation from the authorized team.

The work includes checking whether the requested reference is for a pending document. If no invoice has been issued yet, tell the customer only the status the billing team has approved. Do not invent a number from the order ID.

Use a private home office when checking billing references and recipient details.

Qualifications

• Accuracy with numbers and willingness to verify a record are the main starting requirements.
• Billing experience is helpful, but the employer will train someone new to these documents and its secure reply process.
• Your resume may show related office administration or customer service tasks from any industry.

How to put your name forward

If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website. Applicants will not be asked to interpret account balances in this role.