[Hiring] Billing/Order Entry Specialist @Stanley Black & Decker, Inc.

Role Description

As the Order Entry Specialist, you will support our Customer Service daily operational rhythms. This includes:

• Entering and maintaining customer account information for orders.
• Entering & processing orders into our various order intake systems.
• Contacting customers for missing order specifications via various channels using designated ERP, operating systems, and web-based tools.

Success in this role will include the ability to research answers using multiple resources to process orders in a timely manner.

You’ll get to:

• Accept and process incoming POs while linking all appropriate documents and configurations through the system.
• Execute all tasks with high quality output and in a timely manner that achieves associated KPI targets.
• Process and handle customer requests, orders, and other customer-related matters pertaining to order coordination and logistics.
• Act as a liaison with operations, sales personnel, and other partners to meet and exceed customer expectations.
• Maintain working knowledge of all company products, services, and processes.
• Develop proficiencies in learning and processing cross branded orders.
• Other duties as assigned by management.

Qualifications

• 1 - 2+ years of customer service experience.
• Proficient in Microsoft Office; Excel, PowerPoint, Word, etc.
• SAP & Salesforce, preferred.
• Customer focused.
• Ability to work flexible work hours and overtime if needed.

Benefits

• Competitive salary range: $38,300.00 - $61,600.00.
• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan.
• Paid time off and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.