[Hiring] Billing & Implementation Specialist @Event Temple

Role Description

We are looking for a Billing & Implementation Specialist to join our Customer Success team. In this role, you will be responsible for all aspects of subscription management including:

• Billing of renewals
• Collection
• Churn processing

You will also be responsible for:

• Data migration for new customers
• Getting customers set up on our system with an integration when needed

The successful candidate is a tech-savvy specialist who enjoys working with customers, will lead these responsibilities, and provide all necessary reporting relating to their role.

Location: The candidate must be based in Canada (remote friendly).

A Day In The Life

As an Implementation And Billing Specialist, your day is dynamic and full of variety, where you’ll play a pivotal role in getting new customers up and running smoothly on our system. Your responsibilities will include:

• Liaising with the Customer Success representative in charge of customer onboarding
• Ensuring seamless data migration and flawless account creation
• Extracting and analyzing data using AI Tools
• Defining project parameters and executing seamless imports into the system
• Setting up new accounts and creating document templates
• Setting up API/integrations with precision
• Collaborating with customers to build custom fields, menus, and other configurations
• Managing billing aspects of subscriptions, including invoicing and processing renewals
• Handling collections, downgrades, cancellations, and outstanding payments

What you will own

Technical Implementation

• Lead data migration for new customers — extract, analyze, clean, and import customer data with precision
• Use AI-assisted tools and internal processes to define project scope and execute imports accurately
• Configure API integrations between Event Temple and PMS or other hotel technology platforms
• Set up new customer accounts and user access with accuracy
• Build custom fields, menus, and account configurations as specified per customer
• Liaise with the assigned CSM throughout the implementation
• Troubleshoot and resolve any data or integration issues before and after go-live
• Create and maintain implementation documentation — data specs, integration guides, process notes
• Provide Reports on Import Scopes, timelines, and challenges

Billing & Collections

• Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing
• Manage collections for overdue accounts and drive reduction of delinquent churn
• Conduct monthly billing audits to ensure accuracy across all active accounts
• Track and report on AR aging, collections rate, and delinquent churn
• Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies

Qualifications

• Previous experience in a customer-facing role, particularly in B2B SaaS implementations or billing (minimum two years of experience)
• Familiarity with CRM platforms (HubSpot preferred) and how billing and CS workflows intersect
• Experience with data migration tools and techniques
• Hands-on experience with Stripe for subscription billing and collections
• Ability to identify process inefficiencies and suggest improvements
• Excellent verbal and written communication skills
• Strong customer service and relationship-building skills
• Ability to work well both independently and as part of a team
• Strong organizational skills with the ability to manage multiple projects and deadlines
• A keen eye for detail to ensure accuracy in data migration, account setups, and documentation
• Ability to quickly learn and adapt to new tools, technologies, and processes in a fast-paced environment
• Passion for data and for helping customers succeed

Nice to have

• Experience configuring API integrations between SaaS platforms
• Background in hotel sales & catering systems

Benefits

• Friendly co-workers
• Work From Home/Remote
• Health and dental benefits
• Casual dress code
• Competitive compensation
• Building a company and being a part of a success story

Next steps

• The eligible applicants will be contacted
• 20 minute pre-screen
• 1 hour tactical interview
• 1 hour culture interview
• 3 successful reference checks
• We don't offer relocation support for this job posting