[Hiring] Billing CSR @Philippines Careers

Role Description

• Patiently answer subscriber questions regarding invoices, credits/refunds
• Effectively handle large amounts of incoming calls
• Review subscribers’ information and process payments
• Enter subscriber data accurately
• Review case notes
• Utilize effective probing and listening skills to generate solutions for the subscriber
• Resolve subscriber problems promptly and accurately
• Meeting individual and team metrics
• Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems

Qualifications

• Minimum of 1 year of experience as a CSR in Billing (required) or in Financial/Accounts-related roles
• Proficient use of PC software applications
• Excellent verbal and written communication skills
• Commitment to quality service through appropriate follow through, urgency and persistence
• Good time management and planning skills
• Ability to maintain accuracy and demonstrate good attention to detail
• Desire to learn, grow and have fun while delivering high quality work
• Must be detail-oriented and a quick learner
• STRONG COMPUTER AND PHONE SKILLS
• Must be able to create Word documents, work in Excel, use templates, use the internet, Outlook and work in a company created database
• Must be pleasant and knowledgeable when speaking with insurance company representatives

Requirements

• Must be able to communicate effectively in English
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization