[Hiring] Billing and Follow -Up Representative-II @Trinity Health

Role Description

Work Remote Position (Pay Rate: $19.2123-$28.8184)

• Performs the day-to-day billing and follow-up activities within the revenue operations for an assigned Patient Business Services (PBS) location.
• Serves as a member of the billing and follow-up team responsible for billing and follow-up of government and non-government accounts.
• Provides training and guidance to lower level colleagues and problem resolution as needed.
• Reports directly to a Supervisor Billing & Follow-Up.

Qualifications

• High school diploma or Associate's degree in Accounting, Business Administration, or related field.
• Minimum of three (3) or more years of direct experience and relevant knowledge of revenue cycle functions and systems.
• Experience in a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Excellent verbal and written communication and organizational abilities.
• Strong interpersonal skills necessary for dealing with internal and external customers.
• Accuracy, attention to detail, and time management skills.
• Ability to work independently.
• Comfortable operating in a collaborative, shared leadership environment.
• Possess a personal presence characterized by honesty, integrity, and caring.

Requirements

• Documents claims billed, paid, settled, and follow-up in appropriate system(s).
• Identifies and escalates issues affecting accurate billing and follow-up activities.
• Adheres to proactive practices, including contacting the payer directly for payment due on accounts.
• Communicates with appropriate hospital departments to clarify billing discrepancies.
• Performs all follow-up functions, including investigation of overpayments, underpayments, credit balances, and payment delays.
• Researches claim rejections, makes corrections, and refers claims to appropriate colleagues.
• Proactively follows up on delayed payments by contacting patients and third-party payers.
• May prepare special reports as directed by the Supervisor Billing and Follow-Up.
• Assists in the training and education of Billing and Follow-up Representative I colleagues.
• Provides problem resolution to billing and follow-up issues as needed.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations.

Benefits

• Rooted in our Mission and Core Values, we honor the dignity of every person.
• Recognize the unique perspectives, experiences, and talents each colleague brings.
• Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.