[Hiring] Bilingual Virtual Front Desk Receptionist @SnappyCX

Role Description

One of our U.S.-based healthcare clients is looking for an experienced Bilingual Virtual Front Desk Receptionist to provide remote front-desk and administrative support to their healthcare practice. The ideal candidate will have strong patient communication skills, experience working in U.S. healthcare, and hands-on experience using Tebra for healthcare administrative tasks.

• Answer incoming patient calls and handle inquiries professionally.
• Schedule, confirm, and manage patient appointments.
• Process and coordinate email referrals.
• Verify patient insurance and eligibility.
• Support referral and care coordination activities.
• Assist with medical billing-related administrative tasks.
• Maintain accurate and updated patient records.
• Assist the nurse practitioner with administrative tasks within the EHR.
• Follow up on referrals and outstanding documentation.
• Communicate effectively with patients in both English and Spanish.
• Provide general virtual front-desk and administrative support to the healthcare team.

Qualifications

• Minimum 3 years of hands-on experience working in U.S. healthcare – REQUIRED.
• Hands-on experience using Tebra – REQUIRED.
• Previous experience as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant.
• Previous experience supporting a U.S.-based healthcare practice, provider, or healthcare organization.
• Fluent in English and Spanish, both written and spoken.
• Experience with patient scheduling, insurance verification, referrals, and patient communication.
• Comfortable working with EHR/EMR systems and healthcare software.
• Experience with behavioral health or medical practices is an advantage.
• Ability to work independently and manage multiple tasks in a remote environment.
• Reliable computer, internet connection, and professional workspace.

Requirements

• Candidates must have at least 3 years of experience working in U.S. healthcare AND hands-on experience using Tebra. Both requirements are non-negotiable for this position.

Skills & Experience

• Strong verbal and written communication.
• Excellent patient service and phone etiquette.
• Medical front-desk experience.
• Tebra proficiency.
• U.S. healthcare workflow knowledge.
• Insurance verification and eligibility.
• Referral processing and follow-up.
• Patient scheduling and appointment management.
• Medical billing administrative support.
• Care coordination.
• EHR/EMR systems.
• Strong organization and attention to detail.
• Ability to multitask and prioritize effectively.