[Hiring] Bilingual Technical Support Representative @Tobii Dynavox

Role Description

The Technical Support Rep is responsible for handling incoming calls, emails, and chat requests received via direct contact or Tech Support line. Must assist both English and Spanish speaking customers.

Shift Hours: Monday-Friday 12:30pm-9:00pm EST

As a Bilingual Technical Support Representative, you will be responsible for:

• Answering incoming calls to the department via the automated call distribution center or direct line and providing callers with needed assistance.
• Providing callers with training and troubleshooting support to address problems or concerns.
• Responding to email messages and chat requests and working with customers to resolve issues.
• Documenting all calls and interactions including emails and chat requests in the Call Center database.
• Arranging for product repairs when necessary.
• Updating customer demographic or personal information in the database.
• Escalating problems/issues to the Supervisor Technical Support when warranted.
• Performing various other tasks as assigned.

Qualifications

• High School diploma.
• Associate Degree in Information or Computer Science preferred.
• Previous call center experience a plus.

Requirements

• Interpersonal skills, oral and written communication skills.
• Annunciation and effective customer service phone skills.
• Ability to adapt communication style to better respond and meet the needs of the caller.
• Must be fluent (verbal and written) in both English and Spanish.
• MS Office Word and Outlook.
• Windows navigation skills.
• Keyboarding skills.
• Familiarity with database applications, spreadsheets, relational databases a plus.
• Win CE operation systems experience preferred.
• Customer service orientation.
• Ability to maintain composure during stressful situations.
• Troubleshooting skills.
• Detail oriented.

Work Environment Requirements

• Able to sit at a desk for a prolonged period of time.

Company Description

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA

Women/Minorities/Veterans/Disabled