[Hiring] Bilingual Support Specialist @Nsight Health

Role Description

The Support Specialist plays a key role in delivering responsive, high-quality service to patients, medical professionals, team members, and partners. This role manages and responds to incoming support tickets in HubSpot, ensuring timely and professional resolution of inquiries. The Support Specialist also monitors a shared inbox, handles inbound and outbound support calls, and troubleshoots login issues for web and mobile-based applications. Success in this role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare support environment.

AI Fluency Requirement - Non-Negotiable: Nsight Health is an AI-first organization. Every member of our leadership and operations team is expected to actively use AI tools in their day-to-day work - not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role.

Key Responsibilities

• Manage and respond to incoming support tickets in HubSpot, ensuring timely and accurate resolution
• Monitor a shared inbox and correspond promptly and professionally with patients, medical professionals, team members, and partners
• Handle inbound and outbound support calls, resolving concerns in real time
• Troubleshoot login issues for web and mobile-based applications, guiding users to resolution
• Maintain and create new items in the company knowledge base to keep resources current
• Create and manage patient tasks within RPM/CCM software to support care coordination
• Take on additional projects and duties as assigned

The Impact You’ll Make

• Help ensure patients and providers get fast, reliable support when they need it most
• Keep essential knowledge base resources accurate and up to date for the wider team
• Support smooth day-to-day operations of the RPM/CCM platform through timely task management
• Contribute to a culture of responsiveness and accountability across the support function

Qualifications

• Proficiency in Microsoft Excel and/or Google Sheets
• Experience with Monday.com
• Familiarity with HubSpot or other CRM/ticketing software
• Highly organized with the ability to multitask effectively
• Self-driven and proactive approach to work
• Excellent communication and interpersonal skills
• High computer literacy and ability to learn new software quickly
• Strong attention to detail and problem-solving skills
• Comfort using AI tools to support daily workflow and communication

Preferred Qualifications

• Healthcare or medical billing experience
• Experience with EHR/EMR platforms
• Experience with Confluence

Compensation & Benefits

• Base pay: $18 – $20 hourly
• Eligible for a monthly bonus of up to $1,000 based on company and individual performance
• Benefits Include:
• PTO
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment

Company Description

At Nsight Health, you'll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role, from clinical operations and customer success to marketing, technology, and leadership, directly contributes to improving how healthcare organizations care for their patients.

Recruitment Fraud Alert

Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities. All legitimate interviews with Nsight Health are conducted through our formal hiring process, and employment offers are only extended after candidates have successfully completed required interviews and evaluations. Official employment offers are communicated by a member of our team via a scheduled phone call. We will never offer employment without first meeting with you through our established hiring procedures.

If you receive a suspicious email, text message, or job offer claiming to be from Nsight Health, please verify its authenticity by contacting us directly through our official website or careers page. Nsight Health is not responsible for offers or communications made by unauthorized individuals claiming to represent our organization.

Monday - Friday, 9:00am-6:00pm EST