[Hiring] Bilingual Spanish - Member Engagement Coordinator @Senture

Role Description

As a Member Engagement Coordinator (MEC) at Senture, you’ll be part of a mission-driven team focused on improving access to care for members. This position centers around making high-volume outbound calls to engage members, selling the benefits of a free in-home or virtual health evaluation, and scheduling appointments with licensed providers. You’ll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. This position is fully remote, work from home.

• 2 weeks of paid, mandatory training: 100% attendance required.
• All equipment provided.
• Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST.
• Competitive benefits, PTO, growth, and development opportunities.
• Pay Rate: Base of $13.50 per hour, with scheduled raises as you grow—up to $15 per hour after two years.
• This position offers a lucrative monthly incentive plan. Top performers can earn up to $1045.00 in incentives. Top ten MECs will also qualify for an additional $250.

Qualifications

• High School Diploma or equivalent.
• Fluent in Spanish (read, write, and conversation).
• Desire to work in a results-driven outbound call center environment.
• Strong sales aptitude with a focus on earning monthly incentives.
• Motivated to achieve productivity goals with a strong work ethic.
• Excellent communication skills, friendly, and conversational with members.
• Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality.
• Proficiency in using multiple computer systems simultaneously.
• Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable.
• Authorized to work in the United States.
• Successful completion of pre-hire testing, background check, and drug screening.
• If hired, provide two valid, in-date IDs and proof of education during onboarding process.

Requirements

• Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms.
• Satellite, cellular, hot spot, or wifi connection is not acceptable on any program.
• Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture.
• Accountability for work schedules and compliance with security standards.

Responsibilities

• Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls.
• Utilize pre-approved scripts to ensure consistent and accurate communication with members.
• Overcome objections using effective rebuttals to help members prioritize their health.
• Utilize multiple systems to schedule providers for in-home or virtual evaluations.
• Adjust, reschedule, or cancel appointments as requested.
• Meet daily performance metrics including appointments, calls, handle time, and productivity.
• Be available to complete overtime when required based on business needs.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately.

Company Description

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.