[Hiring] Bilingual Service Agent I @AMPLIFY CREDIT UNION
Bilingual Service Agent I @AMPLIFY CREDIT UNION
Customer Service
Salary usd 22.12 per h..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 1mth ago

[Hiring] Bilingual Service Agent I @AMPLIFY CREDIT UNION

1mth ago - AMPLIFY CREDIT UNION is hiring a remote Bilingual Service Agent I. ๐Ÿ’ธ Salary: usd 22.12 per hour ๐Ÿ“Location: USA

Role Description

The Service Agent I is responsible for providing a superior banking experience for members of the credit union through remote channel interactions that personify Amplifyโ€™s brand and create memorable, long-lasting relationships. Under direct supervision, provides assistance to existing and potential members by handling a high volume of calls covering a full range of basic member services in a prompt and professional manner.

  • Process basic remote member transactions, to include transfers, loan payments, fee reversals, etc.
  • Perform a variety of services for members including, but not limited to:
    • Basic account inquiries
    • Basic account maintenance
    • Phone payments
    • Basic online banking troubleshooting
  • Educate members regarding Amplifyโ€™s remote delivery channels โ€“ such as online banking and mobile deposit โ€“ and promote their use for member convenience.
  • Display professional telephone etiquette with members and potential members while helping with their banking needs.
  • Communicate effectively during the initial call to minimize the need for future contact and escalation or requests for assistance in order to provide complete resolution and member satisfaction.
  • Consistently meet or exceed service level requirements by effectively managing inbound calls, including but not limited to availability, call quality, after call work, etc.
  • Exercise good judgment to make sound decisions that help members and support organizational objectives.
  • Uphold credit union policies and procedures and champion organizational culture both internally and externally.

Qualifications

  • High School diploma or General Education Degree (GED).
  • Financial industry and/or call center experience preferred but not required.
  • Must be bondable.
  • Must be able to work a flexible work schedule that includes all hours of Contact Center operation including weekends.
  • Must speak English and Spanish fluently.

Requirements

  • Knowledge of and proficiency in the use of a personal computer, Microsoft Office products, 10-key calculator, and telephone queue system.
  • Reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.
  • Must have or quickly obtain working knowledge of Credit Unionโ€™s products and services, policies, standard operating procedures, and State and Federal regulations.
  • This position requires an outgoing, team-oriented, and solutions-driven personality.

Benefits

  • Medical, Dental, and 401(k) programs for team members.
  • Customized volunteer opportunities with our signature partners (Saint Louise House).
  • Additional paid time off for volunteer-related activities.
  • Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.
  • Base pay of $22.12 per hour.
  • 401(k) with a company match of 100% on the first 5% you contribute.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Bilingual Service Agent I @AMPLIFY CREDIT UNION
Customer Service
Salary usd 22.12 per h..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 1mth ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
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