[Hiring] Bilingual Scheduler @Morley

Role Description

Location: Remote – Michigan residents

If you’re a strong communicator who’s comfortable over the phone and using email, you can work Monday-Friday from the comfort of your home as an RVM Scheduler. You’ll use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team.

What You'll Do

• Handle inbound and outbound phone and email communications in Spanish and English
• Serve as the primary point of contact for inquiries on all cases needing to be scheduled
• Understand project operations and workflow processes to effectively manage scheduling tasks
• Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes
• Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys, and agents
• Document all interactions clearly within the RVM system to maintain accurate records
• Escalate cases requiring additional oversight or assistance to management
• Maintain regular and dependable attendance to support team success
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while keeping a positive and upbeat attitude

Qualifications

• Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)
• Computer proficiency, including MS Office
• A positive self-starter attitude with a strong work ethic
• Ability to meet deadlines with organizational skills
• Excellent interpersonal skills and honed attention to detail
• Strong conversational (phone) and email communication skills

Requirements

• Fluency in Spanish and English (spoken and written)
• High school diploma or equivalent
• Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Able to work the following hours:
  • 8 a.m. - 5 p.m. Eastern time
  • 7 a.m. - 4 p.m. Central time
  • 6 a.m. - 3 p.m. Mountain time
  • 5 a.m. - 2 p.m. Pacific time
• Must be able to stick to the schedule reliably

Remote Work Requirements

• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G, and satellite connections are not supported

Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial, and estate planning (including wills)

Company Description

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].