[Hiring] Bilingual Receptionist / On-Call Weekend Coordinator @SnappyCX

Role Description

One of our clients is looking to hire a reliable and experienced Bilingual Receptionist / On-Call Weekend Coordinator to join their home care agency team. The ideal candidate will be fluent in English and Spanish, highly computer savvy, and comfortable managing high call volumes while handling time-sensitive staffing and patient-related matters. The successful candidate should be organized, professional, calm under pressure, and able to navigate multiple systems while working independently in a remote environment.

The Bilingual Receptionist / On-Call Weekend Coordinator serves as a primary point of contact for the agency and helps maintain clear and efficient communication between patients, families, caregivers, staff, and external partners. The role involves:

• Answering and directing incoming calls
• Monitoring caregiver attendance
• Responding to caregiver call-outs and missed visits
• Coordinating coverage for open cases
• Accurately documenting updates in HHA Exchange and other agency systems

Qualifications

• High school diploma or equivalent
• Fluent in English and Spanish
• At least 3 years of professional experience working in a U.S. healthcare or home care environment
• Strong computer skills and ability to navigate multiple software systems simultaneously
• Strong verbal and written communication skills
• Excellent telephone etiquette and customer service skills
• Ability to prioritize multiple tasks and remain calm under pressure
• Ability to work independently and remain productive in a fully remote environment
• Ability to handle confidential and sensitive information professionally
• Must have a reliable Windows computer suitable for remote work
• Must have stable and reliable internet connectivity

Requirements

• At least 3 years of professional experience working in a U.S. healthcare or home care environment
• Hands-on experience with HHA Exchange
• Bluesky experience
• Experience coordinating caregiver schedules, attendance, call-outs, or coverage
• Previous experience handling after-hours or on-call healthcare communications

Skills & Competencies

• Fluent English and Spanish communication
• Excellent telephone etiquette
• Strong attention to detail
• Excellent multitasking and organizational skills
• Strong problem-solving and decision-making abilities
• Ability to prioritize and triage calls effectively
• Ability to remain calm and professional under pressure
• Strong customer-service mindset
• Computer savvy and comfortable learning new systems
• Strong teamwork and communication skills
• Ability to maintain confidentiality

Remote Work Requirements

• A reliable Windows computer
• Stable, high-speed internet
• A quiet and professional workspace
• Ability to work independently with minimal supervision
• Consistent availability for the assigned Monday–Saturday schedule
• Flexibility to provide additional morning and holiday coverage as needed

Why This Role?

This is a great opportunity for a bilingual receptionist, customer service professional, or healthcare administrative professional who enjoys working in a fast-paced environment and is comfortable supporting patients, caregivers, and agency staff while managing time-sensitive calls and staffing needs remotely.