[Hiring] Bilingual Product Support Coordinator @Skillsoft

Role Description

Skillsoft is seeking an experienced Bilingual Product Support Coordinator to join our team in Canada! In this role, you will have the opportunity to be responsible for managing customers and Skillsoft employee inquiries through live help, phone and email in both English and Spanish.

• In-depth understanding (“expert user”) of the functionality and capability of Customer Service tools
• Facilitate with clients and ensure their needs are met and compile client reports as requested
• Routes or answers all incoming communication (email, phone, or other) from customers and clients.
• Keeps up to date on course/curriculum offerings’ changes to certification tracks; recommend course orders.
• Become familiar with all Skillsoft products, including Percipio, Books24x7 and Skillsoft Compliance and Skillsoft Coaching
• Be attentive to service level agreements

Qualifications

• 1+ years of professional experience working in a Product Support function or a Customer Service Center for an e-business company, Internet Service Provider or software vendor
• Experience providing service to both consumers and corporate customers
• Post-secondary education in a related field or an equivalent combination of training and experience
• Excellent verbal and written communications in both English and Spanish
• Must be open to a flexible, rotating schedule
• Working knowledge of Windows Platforms, eCommerce and Web/Internet platforms
• Experience with and proficient in: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook)
• Solid understanding of HTML, firewalls, and proxy servers
• Ability to navigate and utilize new technologies/systems
• Typing speed of at least 40 wpm

Company Description

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners.