[Hiring] Bilingual Portuguese Call Center Representative @MCI Careers

Role Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and Portuguese. If you’re fluent in both languages and enjoy helping people, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and Portuguese is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is preferred.

Requirements

• Handle inbound and outbound calls in English and Portuguese.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.