[Hiring] Bilingual Phone Outreach Associate @Nadia Care

Role Description

We are seeking a Bilingual (Spanish) Phone Outreach Associate, specialized in engaging new members. This role will be responsible for making calls to potential members and accurately explaining what we do at Nadia Care and how we serve our community. The ideal candidate will be a quick learner who can memorize scripts and adapt when issues arise during a call. As the voice of our company, the Phone Outreach Associate must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping members and driving membership growth for Nadia Care.

This is a fully remote position. The role itself is temporary for approximately six months, with possibility to grow into a full-time role depending on business needs. This role is expected to work from 8:30am-5:30pm ET, with at least two days a week from 11am-8pm ET. This role will report directly to the VP, Marketing and Member Acquisition, with day-to-day direction provided by the Phone Outreach Team Lead.

Responsibilities:

• Making calls to potential members, identifying their needs, and providing information about services offered
• Answering questions about Nadia Care and the membership journey
• Checking if potential members are eligible to enroll with Nadia Care
• Registering members with the program and scheduling their first appointment
• Maintaining databases by keeping member information up to date
• Collaborate with the Growth Team on feedback received from potential members

Qualifications

• High school diploma or equivalent
• Bilingual Spanish speaking required
• Call center, sales, or community outreach experience
• Outgoing personality who is excited to bring our services to those who need them
• Good listening skills and attention to detail
• Comfortable with technology and digital platforms
• Ability to thrive in a fast-paced, high-growth startup environment
• Demonstrated experience in taking direction, learn quickly, and working independently

Requirements

• Compensation range for this position is between $22-$28/hr. The exact amount will depend on years of direct, relevant experience.

Benefits

• Time Off That Works for You: Recharge with annual paid holidays off.
• Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
• Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.
• Comprehensive Health & Wellness Coverage:
• Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
• Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
• Vision Insurance: Coverage for routine eye exams and eyeglasses.
• Security & Future Planning Options:
• Life Insurance: Financial protection for your beneficiaries.
• Disability Insurance: Short-term and long-term coverage in case of illness or injury.
• 401(k) Retirement Plan: Opportunity to save for the future.