[Hiring] Bilingual Phone Banker @MFPS

Role Description

The Bilingual Remote Phone Banker contacts community members and voters by telephone in English and Spanish. The position uses approved scripts to provide voter education, discuss community issues, encourage civic participation, and accurately document call results.

Key Responsibilities

• Make outbound calls to community members and voters in English and Spanish.
• Communicate approved voter-education, civic-engagement, advocacy, or electoral information.
• Build rapport, listen actively, and respond professionally.
• Use approved scripts, dialers, and voter-contact databases.
• Accurately document calls, responses, and required data.
• Meet established outreach, productivity, and data-quality goals.
• Attend required virtual training, coaching sessions, and team meetings.
• Protect confidential voter and organizational information.
• Maintain reliable attendance and accurately record all hours worked.
• Follow all applicable MFPS and client policies and procedures.
• Perform other related duties as assigned.

Qualifications

• Professional fluency in English and Spanish required.
• Strong verbal communication, active-listening, and customer-service skills.
• Basic computer, keyboard, and data-entry skills.
• Ability to work independently in a remote environment.
• Reliable internet connection and a private, professional workspace.
• Dependability, punctuality, accuracy, and ability to meet performance goals.
• Previous phone-banking, call-center, customer-service, community-outreach, campaign, organizing, or sales experience preferred but not required.
• Ability to work approximately 20 hours per week, including evenings or weekends when scheduled.

Requirements

• No specific degree is required.

Remote Work and Temporary Assignment

This position requires frequent telephone conversations and regular use of a computer, headset, dialer, and voter-contact database. Employees must comply with all confidentiality, information-security, productivity, and remote-work requirements.

This is a temporary assignment expected to end on or around the date listed above. Continued employment is not guaranteed and depends on funding, operational needs, and performance.

Company Description

MFPS is an equal opportunity employer. Reasonable accommodations are available to qualified applicants and employees with disabilities.