[Hiring] Bilingual Patient Service Center Representative @Metro Vein Centers

Role Description

Metro Vein Centers is seeking a Bilingual Patient Service Center Representative to serve as a remote extension of our in-clinic front desk teams. In this role, you’ll communicate directly with patients by phone, email, and text message to support scheduling, appointment changes, insurance verification, patient questions, and general care coordination. You’ll help ensure patients feel informed, supported, and cared for throughout every interaction.

This is an excellent opportunity for candidates with experience in healthcare call centers, medical front desk operations, patient access, scheduling, insurance verification, or customer service environments who enjoy helping patients and thrive in a fast-paced, high-volume setting. The ideal candidate is organized, empathetic, dependable, and comfortable balancing patient communication, scheduling, documentation, and problem-solving simultaneously.

What Your Day Looks Like

• Answering inbound patient calls throughout the day
• Supporting patients through phone, email, and text message communication
• Scheduling and rescheduling appointments within the EMR system
• Verifying insurance coverage and confirming appointment details
• Returning missed calls and managing cancellation or no-show lists
• Assisting patients with general questions related to appointments, insurance, or care coordination
• Collaborating with clinic and operational teams to support a seamless patient experience

What You’ll Do

• Communicate with patients in an omni-channel fashion via phone, email, and text messaging
• Answer inbound patient calls and place outbound follow-up calls as needed
• Schedule, reschedule, and confirm patient appointments accurately within the EMR system
• Verify insurance eligibility and confirm patient demographic and appointment information
• Respond to patient questions related to appointments, billing, insurance, and clinic processes
• Return missed calls and manage no-show or cancellation workflows
• Maintain accurate documentation within the EMR system
• Meet departmental quality metrics, responsiveness standards, and customer service expectations
• Collaborate with internal teams to support a positive patient experience throughout the care journey

Qualifications

• Bilingual English and Spanish communication skills required
• Strong customer service and patient communication skills
• Ability to multitask between calls, scheduling, documentation, and patient support responsibilities
• Comfort working in a fast-paced healthcare call center or patient support environment
• Strong attention to detail and accuracy when documenting patient information
• Ability to remain calm, professional, and empathetic during patient conversations
• Comfortable navigating EMR systems, scheduling platforms, payer portals, and healthcare technology
• Reliable, organized, and team-oriented mindset

Education & Experience

• High school diploma or equivalent required
• Prior experience in a healthcare call center, medical office, patient access, scheduling, or customer service role strongly preferred
• Experience verifying medical insurance coverage preferred
• Experience working within EMR systems or healthcare scheduling platforms preferred

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities