[Hiring] Bilingual Patient Care Representative @Tilray Brands, Inc.

Role Description

Reporting to Patient Care Supervisor, Patient Care Representatives are responsible for maintaining, educating, assisting, and retaining patients and helping them purchase medical cannabis. This position will require the successful candidate to be fluent in English and French.

Status: This posting is for an existing vacancy.

Employment Type: Full time, Limited term

Wage: CAD $21.00 per hour

Expected shift: 40 hours per week

Roles and Responsibilities:

• Manage the needs of our English and French patients through our various communication channels (phone, email, chat)
• Display a positive attitude and strong work ethic that reflects the values and goals of Tilray Brands
• Ability to maintain strict record keeping standards in relation, but not limited to registration and renewal of new patients
• Communicate effectively within department and support teams in other departments
• Utilize skills to assist on identified and assigned tasks based on business needs
• Coordinate with team to maintain adequate queue coverage and balance with off-phone duties
• Utilize multiple communication channels effectively including phone, email, and chat to help medical and recreational clients directly, as well as outside support teams
• Maintain comprehensive knowledge of regulations related to position and subsequent regulatory changes
• Utilize inbound and outbound calls to generate revenue
• Engage in ongoing training to adapt in an often-changing regulatory landscape
• Assist Supervisor and Leads with various duties based on business needs

Qualifications

• Fluent in both written and spoken English and French (must)
• Post-secondary education in related field is an asset
• Strong interpersonal and motivational skills
• High-level problem identification and issue resolution skills
• Excellent communication skills for liaising and communicating with sales reps and internal departments
• Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
• Extremely detail-oriented and analytical thinker
• Strong knowledge of the Cannabis Act and Regulations
• Strong work ethic and positive team attitude
• Proven ability to effectively use Microsoft Office Applications
• Typing speed of 50-80 words per minute

Benefits

• Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace
• Accommodations are available for applicants with disabilities throughout the recruitment process
• Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process