[Hiring] Bilingual Patient Care Representative @Canopy Growth Corporation

Role Description

Apollo Applied Research is a virtual medical clinic offering its patients an accessible path to medical cannabis treatment. We offer effective treatments for many chronic health conditions such as pain, anxiety, sleep disorders, PTSD, and more through an evidence-based approach to empower our patients to take control of their overall health.

Purpose:

• Nurturing partnerships with our patients to ensure high quality medical assessments and educational support.
• Facilitating the patient’s journey as part of being effectively prescribed medical cannabis.
• Streamlining accurate and high-quality communication and customer support processes to enhance patients’ education and understanding of their prescription.
• Building stronger patient rapport and loyalty.

Responsibilities:

• Addressing patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans.
• Patient education, communicating with patients for their medicinal cannabis prescription questions, either in clinic or remotely via digital platforms and phone.
• Maintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team.
• Providing compassionate care to patients, displaying empathy and understanding at all times.
• Being direct, strong, and confident with communication.
• Coordinating with the Booking team members to ensure the entire patient journey from start to finish is simple, accessible, customer-friendly, and clean.
• Ensuring follow-up for upholding specific standards for messaging and protocols as set by Management.
• Maintaining accurate notes regarding ordering and patient interaction.
• Executing the development of education and patient ordering processes as set by Management.
• Collaborating and integrating objections and ideas from other team members and Management to ensure new opportunities.
• Facilitating the booking process for scheduling all follow-up appointments.
• Other duties as assigned.

Qualifications

• Bilingual in English and French with strong written and oral communication skills.
• Undergraduate degree or diploma in practical nursing, or 3 or more years of relevant work experience preferred.
• Must have customer service & call center experience; hospitality and/or health care industry experience is preferred, but not mandatory.
• Experience with the use of clinical databases or EMR systems preferred, but not mandatory.
• Ability to utilize critical thinking and problem-solving skills to address challenging situations.
• Utilize your passion, empathy & emotional intelligence to build relationships and help people improve their health.
• Must be meticulous, initiative-taking, and able to foster a positive work environment.
• Utilize strong analytical and thought leadership skills to drive productivity and efficiencies.
• Ability to function in a fast-paced and rapidly changing environment with openness to innovative ideas.
• Show flexibility to adapt positively to changes in direction, priorities, schedules, or responsibilities.
• Utilize your strong listening, communication, and leadership skills to share and action ideas within teams.

Requirements

• This is a full-time remote position based out of Canada.
• Salary Range: $21.15/hour.

Benefits

• Extended health and dental coverage.
• Paid vacation.
• Participation in our employer-supported retirement savings program.