[Hiring] Bilingual Patient Account Representative - Collections @Fresenius Medical Care

Role Description

This is a Full-Time, REMOTE opportunity for a Bilingual/Spanish candidate to join our Rev Cycle Team. Work hours are 10am-7pm CST daily with a 10/5/26 start date. Training provided.

The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

Principal Duties and Responsibilities:

• Identify and resolve routine outstanding claims under general supervision.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.

Qualifications

• High School Diploma required.
• 1 - 2 years' related experience.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Requirements

• Occasionally lift and/or move up to 50 pounds.

Company Description

• Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
• Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.