[Hiring] Bilingual Patient Access Coordinator @Rothman Orthopaedics

Role Description

The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply.

• Answer inbound calls in a fast-paced environment.
• Acts as the first point of contact for patients needing assistance.
• Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
• Demonstrates professionalism and patience when handling calls.
• Maintains department productivity levels for customer satisfaction, meeting or exceeding monthly scorecard expectations.
• Escalates calls to Supervisor or other departments as necessary.
• Answers questions regarding patient appointments.
• Performs other duties and assists on additional lines as assigned by manager.
• Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
• Exemplifies the desired culture and philosophies of the organization.

Qualifications

• High School diploma or GED minimum education requirement.
• Must have 1+ years of high-volume call center experience.
• Intermediate computer skills required.
• Medical terminology knowledge highly preferred, though healthcare experience not required.
• Reliable, high-speed internet access and Wi-Fi connection required.

Requirements

• Fully remote, but candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX.
• Pay Range: $18.00/hr - $22.00/hr.

Benefits

• Competitive pay.
• Comprehensive health and dental benefits.
• Tuition reimbursement.
• Paid time off.
• Retirement savings plans.