[Hiring] Bilingual Part-Time Virtual Membership Advisor @CAA Atlantic

Role Description

We are seeking applicants for the role of Bilingual Part-Time Virtual Membership Advisor .

The part-time schedule is:

• Weekdays - 5 Hour Shifts Between the Hours of 1pm and 7pm
• Saturdays - Scheduling will be according to business requirements (Saturday Hours of Operations are 10am to 5pm)

The Bilingual Part-Time Virtual Membership Advisor is a front-line, member-facing role responsible for delivery service, sales, and general support as the first point of contact for members and prospective members. The role focuses on:

• Assessing member needs
• Resolving inquiries
• Driving member engagement with membership benefits, products, and services through a consultative approach

You'll dive into serving members and potential members over the phone and by e-mail, assisting with:

• Purchasing a membership
• Updating their membership
• Collecting email addresses
• Explaining how members are earning CAA dollars
• Hotel reservations
• Planning a road trip route
• Ensuring members are protected with travel medical insurance
• Logging into our website My Account
• Sharing new spots where members can show their CAA card and save

Each interaction is an opportunity to share how members can leverage their CAA membership to extract more value every day.

Qualifications

• Bilingual (French & English)
• Minimum High School Diploma or Equivalent
• Customer service and sales experience
• Travel industry experience is an asset
• Must reside within 100 KM of a CAA Atlantic office
• Excellent communication skills
• Strong attention to detail
• Agile, with the ability to manage priorities

Requirements

• Act as the first point of contact for members and the public by phone and email
• Assist with booking appointments for other CAA services such as Travel and Auto & Property Insurance
• Respond to inquiries related to membership benefits, products, services, website and app functionality
• Take ownership of member concerns and complaints through to resolution
• Call members and recently lapsed members to assist them to engage or re-engage with their CAA membership
• Sales of online gift cards
• Support with compiling customized road trip guides
• Assess member needs and satisfy their needs by leveraging a consultative approach
• Explain benefits, services and product features
• Qualify and sell memberships, travel insurance, car rentals and hotel reservations
• Promote and cross-recommend additional CAA products and services
• Accurately capture and maintain complete member profiles which includes:
  • Name
  • Address
  • Date of Birth
  • E-mail Address
  • Mobile Phone
  • Payment Details
• Perform account validation and adhere to CAA's privacy policy and PCI requirements
• Follow established procedures and reference documents
• Ensure proper inventory levels
• Follow procedures for inventory transfers in and out
• Order supplies to ensure smooth operations
• Semi-Annual inventory reporting

Benefits

• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022)
• A competitive compensation package
• Generous paid time off based on professional experience
• Paid volunteering
• Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
• Health and Safety of employees is the number one priority
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities