[Hiring] Bilingual Member Care Representative @Educational Systems Federal Credit Union

Role Description

We are currently seeking an energetic, self-motivated professional with a positive attitude, excellent interpersonal and communication skills to join our dedicated team as a Bilingual Member Care Representative in our fast-paced, high call volume Contact Center.

• The Bilingual Member Care Representative plays a critical role in our member experience by providing a variety of service functions for our members.
• Works with members to best identify additional financial solutions that help to meet the member's specific needs.
• Assists non-members in establishing their membership and setting up their accounts by phone.
• Must be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6:05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2:05 p.m. EST.

Qualifications

• High school diploma or equivalent (GED) required.
• Must read and speak Spanish fluently.
• Minimum of one year experience working in a financial institution required.
• Previous contact center experience helpful.
• Must have experience selling and cross-selling products or services.
• Must reside in one of the following states - MD, VA, PA, WVA, TX, FL, DE, IN or NC.
• Must have excellent member service skills, including strong verbal and written communication skills.
• Ability to demonstrate patience and professionalism in dealing with members.
• Functional knowledge of Microsoft Office suite of products.
• Ability to perform routine mathematical calculations.
• Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc.

Requirements

• Must be able to work in a fast-paced environment and utilize available resources to help members.

Company Description

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowerment, and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.