[Hiring] Bilingual Medicare & Medicaid Eligibility Specialist @Centauri Health Solutions

Role Description

At Centauri Health Solutions, we don’t just process applications; we serve as a lifeline. For many Medicare members, a single phone call with our team can mean potentially saving on Medicare Premiums. We are looking for empathetic, driven individuals to join us as Medicare/Medicaid Eligibility Specialists (MMES). If you find deep satisfaction in solving complex problems and advocating for others, your mission starts here.

• Compassionate Conversations: Make and receive calls with members needing to apply for or obtain or retain Medicaid, Medicare Savings Programs (MSP), and Low-Income Subsidies (LIS).
• The "Human Translator": Determine if individuals are eligible for Medicaid or LIS benefits through a series of simple questions. When needed, explain complex regulations and eligibility requirements in simple, warm, and patient terms.
• Application Mastery: Gather and verify sensitive personal and financial details to ensure 100% accurate enrollment and recertification.
• Regulatory Standards: Maintain strict adherence to HIPAA, state regulations, and company compliance standards.
• Database Navigation: Simultaneously manage multiple software systems and databases to track member progress and documentation.

Schedule will be Monday to Friday, 11am to 7:30pm EST (9am to 5:30pm MST).

Qualifications

• You are the person friends and family turn to when they need help with something complicated.
• Fluent in Spanish (speak, read, write).
• Experience: 2–3 years in healthcare, eligibility screening, case management, or high-touch customer service.
• Subject Matter Interest: Knowledge of Medicaid, Medicare, SCHIP, or Special Needs Plans (SNP) is a major plus.
• Tech-Savvy: Comfortable navigating multiple screens, Microsoft Teams, and Outlook while talking and typing, maintaining a warm conversation and documenting information in real time.
• Patience: Remain calm and professional; see obstacles as opportunities to build trust.
• Critical Thinker: Manage difficult conversations and use probing questions to clarify information and find solutions.

Requirements

• To thrive in this position, you should enjoy a structured, performance-driven environment.
• High-Volume Engagement: This is a phone-based role. You will spend your day making and receiving calls.
• Scripted Excellence: Work within well-defined procedures to ensure total compliance. Your creativity comes from your tone and empathy while following the process.
• Goal-Oriented: Expected to meet daily and weekly production and quality goals. Efficiency allows us to help more people.
• Bonus: Eligible to receive bonus payments for exceptional performance.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage.
• Wellness program supporting overall well-being.
• Company-paid basic life and AD&D insurance.
• 401(k) plan with company match.
• Tuition reimbursement opportunities.
• Paid time off for vacation and illness.
• Six paid company holidays.
• Floating holiday.
• Company-paid training and computer equipment.
• Performance-based bonus program.
• Paid time off for volunteer activities.
• Employee referral bonus program.
• Career development and training opportunities, including leadership growth.