[Hiring] Bilingual Leasing and Administrative VA @Inside Out Hiring

Role Description

We are seeking a highly organized and bilingual (English/Spanish) Leasing & Administrative Virtual Assistant to take ownership of the company's inbound leasing pipeline. In this role, you will manage approximately 50–70 rental inquiries per day from platforms such as Zillow, Apartments.com, and HotPads. Your primary responsibilities will include:

• Qualifying prospective tenants
• Coordinating property showings
• Reducing appointment no-shows
• Maintaining accurate records within the company's property management system

This is an excellent opportunity for someone who enjoys combining customer service, leasing coordination, automation, and administrative support within a growing property management company.

Qualifications

• Native or fully bilingual fluency in English and Spanish (written and spoken)
• Hands-on experience using AppFolio
• Experience coordinating appointments using TidyCal, Calendly, or similar scheduling platforms
• Experience using automation tools such as Zapier
• Excellent customer service and communication skills
• Professional phone presence
• Strong written communication and email etiquette
• Highly organized with exceptional attention to detail
• Ability to work independently with minimal supervision
• Comfortable managing a fast-paced workload

Requirements

• Respond promptly to approximately 50–70 daily rental inquiries
• Monitor inquiries received through various rental listing platforms
• Communicate professionally via phone and email
• Ensure every lead receives timely follow-up
• Screen prospective tenants based on company leasing requirements
• Gather necessary information before scheduling showings
• Identify qualified applicants and move them efficiently through the leasing process
• Schedule and coordinate property showings using TidyCal and Calendly
• Confirm appointments with prospective tenants
• Execute proactive follow-up campaigns using phone calls, text messages, and email reminders
• Maintain accurate leasing records within AppFolio
• Continuously evaluate leasing workflows for improvement opportunities
• Utilize automation tools to streamline repetitive tasks

Benefits

• Growth Opportunity: Join a rapidly growing property management company with the opportunity to transition into a full-time role.
• High-Impact Position: Play a critical role in improving leasing operations and customer experience.
• Technology-Focused Environment: Work with modern property management software, automation tools, and AI solutions.
• Long-Term Career Potential: Become a valued member of a company focused on operational excellence and continuous growth.