[Hiring] Bilingual Law Firm Intake Specialist @Staff Outsource Solutions

Role Description

This is a remote position. We are looking for a Bilingual Intake Specialist to be the first point of contact for potential clients. The ideal candidate is professional, empathetic, and detail-oriented, with the ability to communicate fluently in Spanish and English. You will play a key role in assessing client needs, gathering case information, and ensuring smooth case onboarding.

• Conduct outbound calling and answer incoming calls, emails, and online inquiries from potential clients.
• Conduct initial client interviews to gather necessary case details.
• Assess case eligibility based on firm criteria and schedule consultations.
• Maintain accurate and organized client records in the CRM system.
• Provide general information about legal services while maintaining confidentiality.
• Follow up with potential clients to ensure a smooth intake process.
• Collaborate with attorneys and legal staff to streamline case onboarding.

Qualifications

• Bilingual fluency in English and Spanish
• Prior experience in a law firm, customer service, or intake role is a plus.
• Excellent communication, active listening, and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and client management software.
• Ability to handle sensitive information with professionalism and discretion.