[Hiring] Bilingual Intake Specialist @Sul Lee Law Firm

Role Description

Our rapidly growing law practice is seeking a full-time or part-time Intake Specialist to join our team! You will handle inbound leads, qualify and schedule consultations, conduct follow-ups, and support the client retention process — all while maintaining accurate records and following established internal procedures.

You will work closely with the Intake Lead and attorneys in a fast-paced, detail-oriented environment. We'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!

• Handle inbound leads via phone, email, and web form — qualify, log, and follow up promptly
• Schedule consultations between prospective clients and attorneys
• Conduct post-consultation follow-up calls to support the client retention process
• Enter and maintain accurate lead records in the firm's CRM system (training provided)
• Tag and document all calls and update lead status after each interaction
• Organize and save consultation notes; share with the legal team when a case is opened
• Ensure all client communication is documented in writing through the appropriate channels
• Follow internal intake procedures consistently and check in when something is unclear

Qualifications

• Fluent in English and Korean — both written and spoken
• Customer service or client-facing experience (retail, sales, hospitality, or similar)
• Outstanding communication skills, both written and oral
• Ability to effectively work with all levels of personnel within the organization and external clients
• Strong attention to detail and ability to follow multi-step processes accurately
• Organized, able to manage and prioritize multiple tasks at once
• Reliable and accountable — takes ownership and follows through
• Comfortable following established procedures and asking questions before acting independently
• Proficiency in Microsoft Office (Outlook, Word); experience with Microsoft Teams is a plus

Requirements

• Nice to Have:
• Familiarity with CRM or case management tools
• Experience in a legal or professional services environment
• Customer Service/Call center experience

Benefits

• After 3-month Probationary Period
• Health, Dental & Vision Insurance
• PTO
• 401(k) and company match of 4%
• Professional development assistance